Privacy Policy

Information We Collect

When you interact with our website or services, we may collect the following types of information:

• Personal identification information: name, email address, and any details you provide in inquiry forms
• Project-related information: measurements, photographs, design preferences, and functional requirements you share during consultations
• Communication records: email correspondence, consultation notes, and project documentation
• Technical information: IP address, browser type, device information, and website usage patterns through cookies

How We Use Your Information

We use collected information for the following purposes:

• Responding to your inquiries and providing requested information about our services
• Developing furniture designs based on your specifications and spatial requirements
• Managing manufacturing projects from consultation through delivery
• Maintaining records of client communications and project history
• Improving our website functionality and user experience
• Sending project updates and relevant information about your furniture order

We do not use your information for marketing purposes without explicit consent. We do not sell or rent your personal information to third parties.

Information Sharing

We share your information only in the following circumstances:

• With timber suppliers when sourcing specific materials for your project
• With delivery services when coordinating furniture installation
• With professional consultants when specialized expertise is required for your project
• When required by law or in response to valid legal processes

All third parties with whom we share information are contractually obligated to maintain confidentiality and use the information only for the specified purposes.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Electronic files are stored on password-protected systems with restricted access
• Physical project documents are kept in secure storage at our workshop
• Email communications use encrypted transmission protocols
• Access to personal information is limited to employees who require it for project execution

While we take reasonable precautions to protect your information, no method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for the following periods:

• Inquiry information without resulting projects: two years from last contact
• Active project information: duration of project plus seven years for warranty and legal purposes
• Financial records: seven years as required by Australian tax regulations
• Website usage data: aggregated and anonymized after 12 months

You may request earlier deletion of your information, subject to legal and contractual obligations.

Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information, subject to legal retention requirements
• Restriction: Request limitation of how we process your information
• Objection: Object to processing of your information for specific purposes
• Portability: Receive your information in a structured, commonly used format

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

Cookies and Tracking

Our website uses cookies to improve functionality and user experience. You can control cookie preferences through your browser settings. For detailed information about our cookie practices, see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website. The "Last updated" date at the top of this page indicates when the most recent revision occurred.

Contact Information

For questions about this privacy policy or our data practices, contact us at:

jade-seed
147 Collingwood Street
Melbourne, Victoria 3066
Australia
Email: [email protected]

Governing Law

This privacy policy is governed by Australian privacy law, including the Privacy Act 1988 and Australian Privacy Principles. If you are located outside Australia, your information will be processed according to Australian privacy standards.